FAQs
Shipping & Delivery
How long will delivery take?
Please allow for 10-14 business days for your order to be processed, packed and shipped to you.
How much does shipping cost?
It is a flat rate of $9.80 standard tracked shipping on all orders.
I also offer $5 standard untracked shipping for small orders $10 and under.
Do you do refunds or returns?
Refunds:
If the order has already been shipped, no I can't refund you.
If you wish to cancel an order, please do so within 24 hours of placing it. The sooner the better, as depending on the time and day you place your order, I may not be able to refund your cancellation.
If you suspect your item is damaged, please see the below question for further information.
Returns:
Due to the nature of my products and for hygiene reasons, I do not accept returns.
What do I do about a damaged item?
If you receive a damaged or broken item, I require photographic evidence of the item and its packaging within 24 hours of delivery. I will work with you to assess whether the damage was caused via delivery or was a fault of mine.
Faulty items are handled on a case-by-case basis. Potential outcomes could be replacements (depending on availability) or partial refunds.
Do you ship internationally?
I am only shipping within Australia at the moment.
Product Specific
Are your earrings hypoallergenic?
Yes, for most sensitivities.
All of my earrings are made with surgical grade 316 stainless steel hooks, which is a high-quality material that is durable and resistant to corrosion. They are designed to minimise the risk of allergic reactions and are gentle for most ears.
Are all items exactly the same as pictured?
While I strive to ensure that each item is as uniform as possible, there may be slight variations in colour, texture or design. (I try my best!)
What is a zine?
A zine (pronounced "zeen"), is a self-published booklet or magazine. They are DIY publications; often found as mini zines printed on a sheet of A4 and folded into 8 pages. However, some zines could be hundreds of pages long or even a single page long, and there are also many zines that are purely digital.
Zines can be about anything, and the possibilities are endless on the topics they cover. From "10 reasons why I love Batman" to "an in-depth look at the theory of panpsychism", there's no limits on what a zine can be about.
I encourage you to look more into zines and I highly recommend you try and make one for yourself!